1.This notice is to help you understand how and why Miss Munto through Remote-therapy.co.uk collects your personal information and what we do with that information.  It also explains the decisions that you can make about your own information.  Your privacy is important to us so we will always securely look after the information which you provide.

‍Any reference in this notice to “we” or “us” means Miss Munto as the owner of Remote-therapy.co.uk.

‍If you have any questions about this notice please email us at [email protected] 

2. What is “personal information”?
Personal information is information about you from which you can be identified.  This includes information such as your name, date of birth, gender, telephone number, email and postal addresses. As well as things like your GP’s details, appointment histories and the names of the mental health professionals who you have seen.

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3. How is your personal information used through Remote-therapy.co.uk 
When you start a therapy treatment with Miss Munto we ask you to provide us with certain information, such as:-

name,
email address
date of birth and
gender
We must have this information so that we can enter into an agreement with you and ensure we can properly identify you.

You then provide further information, when an appointment is confirmed, such as your:-

address and post code,
telephone number,
GP’s surgeries name and address,
medication being taken

We need this extra information because it makes it easier for us to look after you if you are at risk of harm.

4. Remote-therapy.co.uk does not keep your payment information, including your name, credit or debit card number, card expiration date, CVV code and billing address. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.

5. How is your information used by the mental health professional
During your appointment with Miss Munto it is anticipated that you may provide information about your health and wellbeing, mental history, family and personal circumstances and so on which is in addition to any provided on referral. Miss Munto will use this information to guide her in the therapy you have chosen/she provides.  How much information you provide is your choice but the more you provide the easier it will be for Miss Munto to support you.

6. Miss Munto, as an accredited BABCP Therapist will keep a record of your consultation which will be securely held.

7. We may need to share your information as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority (including for the avoidance of doubt, the General Medical Council). If your treatment has been funded, directly or indirectly, by the NHS we will share the details of your treatment and user record with them and, as appropriate, your GP and your medical team.

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8. Your information is to be kept for only as long as we need to in accordance with our legal and regulatory requirements.  We retain your clinical record by reference to the IGA Records Management Code of Practice for Health and Social Care guidance for managing health records https://digital.nhs.uk/information-governance-alliance and to support our legal obligations to be accountable for your care.

‍When the retention period detailed in the guidance expires we will delete all record of your relationship with us from our servers where it is securely stored.

‍Occasionally, we may need to retain your information for longer, for example, if there is an unresolved complaint.

‍9. What decisions can you make about your information?
Data Protection Legislation gives you a number of rights regarding your information.  Your rights are as follows:

If information is incorrect you can ask Remote-therapy.co.uk to correct it. By sending an email to [email protected] and reporting about any amendements to your personal information.
You can also ask what information we hold about you and be provided with a copy. We will also give you extra information, such as why we use this information about you, where it came from and what types of people we have sent it to.
You can ask Remote-therapy.co.uk to delete the information that we hold about you in certain circumstances. For example, where we no longer need the information.

If you have any questions, suggestions or concerns about this policy, or about our use of your information, please contact us at [email protected]